Terms & Conditions

Last Updated: 01-08-2026

Welcome to Touch A Sky. These Terms and Conditions apply to all orders placed through our website and to wholesale and business orders supplied by Touch A Sky.

By placing an order with us, you confirm that you have read, understood and agreed to these Terms and Conditions.

1. Orders and Availability

All orders are subject to product availability and confirmation by Touch A Sky.

For wholesale and business orders, a minimum order quantity (MOQ) may apply depending on the product and order requirements.

An order will only be considered confirmed once Touch A Sky has provided written confirmation and the required payment has been received.

We reserve the right to refuse or amend an order where products are unavailable or where an order cannot reasonably be fulfilled.

2. Product Prices

All prices are displayed in GBP (£) unless otherwise stated.

Unless specifically stated otherwise, our prices are exclusive of VAT. Any applicable VAT will be calculated and added to the order total at checkout or invoiced separately where applicable.

For example, where a product is priced at £25.50 + VAT, 20% VAT would be added where applicable.

Prices may change without prior notice. However, any price already confirmed in writing for an accepted order will be dealt with according to the agreed order terms.

3. Payment Terms

For wholesale orders, our standard payment terms are:

• 50% advance payment when the order is confirmed.
• Remaining 50% payment on delivery.

Different payment arrangements may be agreed in writing between Touch A Sky and the customer.

The customer is responsible for ensuring that all payments are made within the agreed payment period.

4. Cancellation and Non-Refundable Payments

Advance payments and full payments are non-refundable where an order is cancelled by the buyer.

Payments may also become non-refundable where the remaining balance has not been received within 45 days of the relevant payment or order arrangement.

Customers should contact Touch A Sky as soon as possible if they need to discuss an order before production, dispatch or delivery.

5. Delivery

Delivery dates provided by Touch A Sky are estimates and are based on the circumstances and requirements of the confirmed order.

The delivery period will depend on the specific order and will be confirmed after the order has been accepted.

Delivery charges are additional unless otherwise agreed in writing.

While we will make reasonable efforts to meet estimated delivery dates, we cannot guarantee a specific delivery date where circumstances outside our reasonable control affect the delivery schedule.

6. Delays and Circumstances Beyond Our Control

Touch A Sky will not be responsible for delays caused by circumstances beyond our reasonable control.

This may include, but is not limited to:

• Transport or logistics problems
• Strikes or industrial action
• Natural disasters
• Unforeseen supply issues
• Other circumstances outside our reasonable control

Where such circumstances occur, we will make reasonable efforts to keep customers informed and to complete the order as soon as reasonably possible.

7. Custom Printed and Logo Products

Custom logo printing and other customised products may be subject to additional charges.

The cost of custom printing will depend on the customer’s logo, artwork, printing requirements and order specifications.

Before production begins, customers will be required to approve the relevant artwork.

Once artwork has been approved and production has started, the customer cannot cancel the order or request changes to the approved artwork.

8. Artwork Approval

Customers are responsible for checking and approving all artwork supplied for custom printed products before production.

Customers should carefully check:

• Logo placement
• Text
• Spelling
• Colours
• Artwork dimensions
• Design details
• Other information shown on the final artwork

Touch A Sky cannot be held responsible for errors that were present in artwork approved by the customer.

Once artwork has been approved, changes or cancellations cannot be accepted.

9. Custom Printed Products

Custom printed products are non-refundable and non-returnable once production has commenced.

This is because customised products are produced specifically according to the customer’s approved requirements and cannot normally be resold.

Customers should therefore ensure that all product specifications and artwork are correct before giving final approval.

10. Shortages and Damaged Goods

Any shortage or damage to goods must be reported to Touch A Sky within 48 hours of delivery.

For damaged goods, photographic evidence will be required to allow us to assess the claim.

When reporting a damaged or incomplete delivery, customers should provide:

• Order number
• Details of the affected products
• Quantity affected
• Description of the issue
• Clear photographs showing the damage where applicable

Claims reported after the 48-hour period may not be accepted.

11. Risk and Delivery

Risk in the goods transfers to the buyer once the goods have been dispatched.

Customers should therefore inspect their delivery as soon as reasonably possible after receiving it and report any shortages or damage within the required 48-hour period.

12. Returns

Returns are only accepted where prior written approval has been provided by Touch A Sky.

Customers should not send products back without first contacting us and receiving written confirmation that the return has been approved.

Unauthorised returns may not be accepted or processed.

Custom printed or customised products cannot be returned unless otherwise agreed by Touch A Sky in writing.

13. Product Use

Customers are responsible for ensuring that products purchased from Touch A Sky are used appropriately and in accordance with their intended purpose.

Where relevant, customers should ensure that products are stored correctly before use.

Touch A Sky will not be responsible for problems resulting from improper storage, handling, misuse or use outside the intended purpose of the products.

14. Limitation of Liability

To the extent permitted by applicable law, Touch A Sky will not be liable for any indirect or consequential loss arising from the use of our products.

This may include losses that are not directly caused by a defect or failure of the supplied products.

Nothing in these Terms and Conditions is intended to exclude or restrict any liability that cannot legally be excluded or restricted under applicable law.

15. Changes to These Terms

Touch A Sky may update these Terms and Conditions from time to time.

Any updated version will be published on this page with an updated date.

The Terms and Conditions applicable to an order will generally be those in effect and agreed at the time the order is accepted, unless otherwise required by law.

16. Contact Us

If you have any questions regarding these Terms and Conditions, an existing order, delivery, returns or custom printing, please contact Touch A Sky through the contact details provided on our website.

Touch A Sky
Website: https://www.touchasky.com/
Email: info@touchasky.co.uk
Telephone: +44 78832 88866
Address: 48 Waltham Drive, Edgware HA8 5PE