Shipping

Touch a Sky Ltd

Website: www.touchasky.uk

Email: Info@touchasky.co.uk

Address: 48 Waltham Drive, Edgware, HA8 5PE, United Kingdom

1. Delivery Areas

We currently deliver orders within the United Kingdom.

2. Order Processing

Orders are normally processed and dispatched within 1–2 working days after payment has been received.

Orders placed on weekends or UK public holidays will normally be processed on the next working day.

3. Delivery Times

Standard UK delivery normally takes approximately 2–5 working days after dispatch.

Delivery times are estimates and may vary due to courier delays, public holidays, adverse weather or circumstances outside our control.

4. Delivery Charges

Delivery charges are calculated and displayed at checkout before you complete your purchase.

Where free delivery is offered, the applicable free-delivery conditions will be clearly stated on the website.

5. Tracking

Where a tracked delivery service is used, tracking information will be provided to the customer once the order has been dispatched.

6. Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact us at:

Info@touchasky.co.uk

Please provide your order number and delivery details so that we can investigate the delivery with the courier.

7. Incorrect Delivery Address

Customers are responsible for providing a correct and complete delivery address.

If an order is returned to us because an incorrect or incomplete address was provided, additional delivery charges may apply if the order needs to be resent.

8. Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible and provide photographs of the damaged packaging and products where possible.

We will investigate the issue and provide an appropriate solution in accordance with your statutory rights.

9. Delivery Responsibility

Once an order has been delivered to the address provided at checkout, responsibility for the goods passes to the customer, subject to applicable UK consumer law.

If you have any questions about delivery, please contact:

Touch a Sky Ltd

Email: Info@touchasky.co.uk

Website: www.touchasky.uk