Returns + Exchanges

Return & Exchange Policy

Touch a Sky Ltd
Website: www.touchasky.uk
Email: Info@touchasky.co.uk
Address: 48 Waltham Drive, Edgware, HA8 5PE, United Kingdom

1. Returns

We want you to be happy with your purchase from Touch a Sky Ltd.

If you purchase our products online and change your mind, you may request a return within 14 days of receiving your order, in accordance with applicable UK consumer law.

After notifying us of your cancellation, you must return the goods within a further 14 days.

Returned products must be:

– Unused and unopened where reasonably possible
– In their original packaging
– In a resalable condition
– Accompanied by your order details or proof of purchase

For hygiene and product-quality reasons, we recommend that paper cups are not opened or used if you intend to return them.

2. Return Delivery Costs

Unless the product is faulty, damaged or not as described, the customer is responsible for the direct cost of returning the goods.

If the item is faulty, damaged on arrival, or not as described, please contact us before returning it so that we can provide the appropriate assistance.

3. Refunds

Once we receive and inspect the returned goods, we will process any refund due within 14 days, in accordance with applicable UK law.

Where applicable, the refund will be made using the original payment method.

For eligible cancellations, the refund will include the cost of standard delivery originally paid by the customer. Any additional cost paid for an upgraded delivery service will not normally be refundable.

4. Damaged or Faulty Products

If your order arrives damaged, faulty or is not as described, please contact us as soon as possible at:

Email: Info@touchasky.co.uk

Please provide:

– Your order number
– A description of the issue
– Photographs of the damaged or faulty product and packaging, where possible

We will assess the issue and, where appropriate, offer a replacement, repair or refund in accordance with your statutory consumer rights.

5. Exchanges

We may offer an exchange for an alternative product or size where available.

If you would like to exchange an item, please contact us before returning the product. The item should be unused, unopened where reasonably possible, and in resalable condition.

An exchange may not be available if the requested replacement product is out of stock.

6. Products That Cannot Be Returned

Certain products may not be eligible for return where an applicable legal exception applies, including personalised or customised products.

This does not affect your statutory rights if a product is faulty, damaged, not as described or otherwise does not meet the requirements of UK consumer law.

7. Statutory Rights

Nothing in this Return & Exchange Policy affects or limits your legal rights under UK consumer law.

Our products must be as described, of satisfactory quality and fit for purpose.

If you have any questions regarding returns, exchanges or refunds, please contact us at:

Touch a Sky Ltd
Email: Info@touchasky.co.uk
Website: www.touchasky.uk