Privacy Policy

Touch A Sky Ltd operates the website www.touchasky.uk and sells ripple paper cups and related paper cup products.

We respect your privacy and are committed to protecting your personal information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Touch A Sky Ltd
48 Waltham Drive
Edgware
HA8 5PE
United Kingdom

Email: info@touchasky.co.uk
Website: www.touchasky.uk

For privacy-related questions or requests, you can contact us using the email address above.

Information We Collect

When you visit our website, contact us, or place an order, we may collect the following information:

• Full name
• Billing and delivery address
• Email address
• Telephone number
• Order and purchase details
• Payment and transaction information
• Information you provide when contacting us
• Website usage and technical information, such as IP address, browser type and device information, where applicable
• Cookie and similar technology information

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Process payments
• Arrange delivery of products
• Communicate with you about your order
• Respond to enquiries and customer service requests
• Process refunds, returns and complaints
• Maintain business and transaction records
• Improve our website, products and services
• Detect and prevent fraud or misuse
• Comply with legal and accounting requirements
• Send marketing communications where we have a lawful basis to do so and, where required, your consent

Lawful Basis for Processing

Depending on the circumstances, we rely on one or more of the following lawful bases under UK data protection law:

Contract: We process your information when it is necessary to fulfil an order or provide services you have requested.

Legal obligation: We may process and retain information where necessary to comply with legal, tax, accounting or other regulatory requirements.

Legitimate interests: We may use information where it is necessary for our legitimate business interests, provided those interests do not override your privacy rights.

Consent: Where required, we will ask for your consent before using your personal information for certain purposes, such as particular forms of direct marketing or non-essential cookies.

Payment Processing

Online payments may be processed through Square.

We do not normally have access to or store your complete payment card details. Payment information is processed by the relevant payment provider in accordance with its own privacy and security practices.

Square may process personal information necessary to process your payment and transaction.

Sharing Your Information

We may share relevant personal information with trusted third parties where necessary to operate our business, including:

• Payment service providers such as Square
• Delivery and courier companies
• Website hosting and technology providers
• IT and security service providers
• Professional advisers, accountants or legal advisers where necessary
• Government, regulatory or law-enforcement authorities where we are legally required to do so

We do not sell or rent your personal information to third parties.

We only share information where there is a lawful reason to do so and, where appropriate, only the information necessary for that purpose.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

Order, payment, accounting and transaction records may be retained for the period required by applicable UK legal and tax requirements.

Other information may be deleted or securely disposed of when it is no longer required.

Cookies

Our website may use cookies and similar technologies to ensure that the website works properly and, where applicable, to understand website usage and improve our services.

Some cookies may be strictly necessary for the operation of the website. Where non-essential cookies are used, we will provide appropriate information and obtain consent where required.

You can control or disable cookies through your browser settings and, where applicable, our website cookie settings.

Your Data Protection Rights

Subject to applicable law, you may have rights including:

• The right to request access to your personal information
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information in certain circumstances
• The right to request restriction of processing in certain circumstances
• The right to object to certain processing
• The right to data portability where applicable
• The right to withdraw consent where processing is based on consent

To exercise your rights, please contact us at:

info@touchasky.co.uk

We may need to verify your identity before completing certain requests.

Direct Marketing

If we send you marketing communications, we will do so only where we have an appropriate lawful basis to do so.

You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option provided in the communication.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend that you read the privacy policy of any third-party website you visit.

International Data Transfers

Some of our service providers may process personal information outside the UK.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements.

Children’s Privacy

Our website and products are intended for general customers and are not specifically directed at children.

We do not knowingly collect personal information from children where such collection is not permitted by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will always be published on this page with the “Last Updated” date shown at the top.

Complaints

If you have concerns about how we use your personal information, please contact us first at:

info@touchasky.co.uk

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO), if you believe your personal information has been handled unlawfully.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Touch A Sky Ltd
48 Waltham Drive
Edgware
HA8 5PE
United Kingdom

Email: info@touchasky.co.uk
Website: www.touchasky.uk